Congratulations to Nevada County for being selected as one of America’s digital Counties
This year’s winners are being recognized for their commitment to collaboration, automation and creating a culture of innovation.
The full infographic is HERE.
NEVADA COUNTY, CALIF., 1ST PLACE, UP TO 150,000 POPULATION CATEGORY
In Nevada County, headcount is down 26 percent from pre-recession levels, and CIO Steve Monaghan is learning to do more with less.
That means doing the big jobs first: Cybersecurity is critical and he’s attacked that. It also means leveraging IT assets. Investments in cloud have helped him to make the most of sparse resources. Mostly, though, Monaghan’s task as an IT leader has been to impart a sense of ownership to all involved in supporting the county’s technology needs.
“We spend a lot of time building culture around taking an entrepreneurial approach,” he said. “We’ve done workshops, we have done a whole service-management initiative aimed at defining everything we offer, every piece of equipment we manage, so that everything has an owner within IT. Everybody knows who is responsible for what, and we ask people to be entrepreneurs over their own services. We want them to run with the ball.”
Take for instance the network analyst in charge of the VMware farm. “His documentation is immaculate. He has a very tightly run ship. We know what we have, and as a result the service level is very high. We’ve never had an outage on that virtual farm, because he has really taken it to heart that those are his,” Monaghan said.
Same goes for the analyst overseeing the replacement of the first-generation VPN platform. “He taps into other members to support that, but ultimately he owns that. There’s a sense of ownership that drives the project forward, which in turn leads to an enhanced, more reliable product for the customer,” Monaghan said.
How can a government IT leader spark that entrepreneurial spirit? Much of it comes down to setting expectations. “In the last six months we had a Ph.D. in organizational development come in for multiple sessions to refresh our Values and Expectations document, to do a workshop geared around what it means to take ownership,” he said. “As IT leaders, we have to build these cultural processes, something bigger than any one project. That’s the secret sauce of delivering excellent IT services.”